Service Delivery Manager

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What is the job? 

We’re seeking a motivated and experienced self-starter to lead the overall operations for the Services team, delivering our Instapass and Instabridge services; both vital to creating a seamless experience for users and helping our business scale. No matter how powerful and flexible you build a platform, at the end of the day it’s the efficiency and experience that defines the success! 

In order to help us do this, RDX Works is seeking a hyper-organised Service Delivery Manager to support our teams to build the experiences that will define the future of decentralized finance (DeFi). 

In this role, you will work closely with the Head of Product - Services and Developer Lead as well as the wider cross functional enterprise services team.

What are we looking for? 

  • Own the operational delivery across the Instapass and Instabridge products, working cross functionally across product, tech, compliance and the business.
  • Work with the Head of Product - Services in evaluating third party suppliers/vendors, owning key relationships and ensuring delivery of critical functionality to the products.
  • Manage and own the incident response process, ensuring key learnings are incorporated into future processes and development
  • Work with Operations Project Manager on SOC and ISO certifications for products
  • You will have a flexible attitude and be willing to jump into various roles depending on the
  • shifting needs of the business and the team
  • You could be a great fit, if our company values resonate with you - Ask for help, Get shit done. Be excellent to each other. Take the initiative, You’ve got this. Do the right thing, not the easy thing. Strong opinions, loosely held.

What do you need?

  • Demonstrable project experience and experience working with third party suppliers or vendors 
  • Knowledge of operations management systems, processes and procedures
  • Proficiency in G Suite
  • Excellent time management skills and the ability to prioritise work effectively
  • A flexible approach, with the ability to adapt to changing requirements
  • Great attention to detail with strong problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organisational skills with the ability to multitask
  • A high degree of professionalism and the ability to communicate with senior-level internal and external executives
  • Enthusiasm for working in a small, entrepreneurial company
  • A Bachelor’s degree

Nice to haves: 

  • Experience in a product led organisation and/or a regulated industry (e.g. financial services, healthcare, gambling).

Who are we? 

At RDX Works, we're a team of like-minded thinkers who have long been convinced that we're living in the earliest stages of a global financial revolution. This revolution is being fuelled by decentralized finance (or DeFi for short), which is enabling an assortment of pioneering developers and entrepreneurs to re-invent almost every financial product that is currently traded and invested in traditional markets, without requiring central authorities or siloed infrastructure. DeFi has captured a great deal of attention and investment in the crypto-aware niche, growing assets under management from $1 billion to over $200 billion in a few years. Impressive as its growth has been, its current market size isn't even a rounding error on the over $400 trillion held in traditional finance. We're focused on what it will take to go from billions to trillions.

RDX went back to first principles to come up with the right technical solution—the first layer-one protocol built specifically for mainstream DeFi—and we have already tested out at over 1 million transactions per second. We're keenly aware that the need for an infinitely scalable platform is only one prerequisite among many for mass adoption, and we're also blazing new ground in the areas of purpose-built developer tools, user experiences, and regulatory integration.

We have forged a path deep into the future of what distributed ledger technology is going to look like and we need you to come and be part of the team that is making that happen right now.

If this job sounds like it was made for you, then please apply directly here or if you don’t have an up to date CV to apply with, contact for more information.  

Alternatively, if you feel like you don’t match all of the requirements, we would love you to still apply anyway. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates and we wouldn’t want this to prevent us from meeting you; especially as we are big advocates of helping people learn & grow. This is also another reason we do not advertise salaries, we want to keep it as even a playing field as possible!