Product Operations Manager

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What is the job?

Do you enjoy taking ownership of the operations for a product, managing and improving it from start to finish? Do you appreciate being presented with challenges, taking the initiative of the solutions and processes? Get a kick out of picking up different tasks, owning them and getting them completed?? Are you ready to be a part of the financial revolution where no day is the same? Then we need you to join us on our mission!

RDX Works is looking for a well-organized Product Operations Manager who will support and accelerate the growth of our products in the services team. The world of crypto moves quickly and decentralised finance (“DeFi,” RDX Works particular area of crypto) is proving to move quickest of all, so we need a proactive person with an operational background to take care of our crucial bridging and Know Your Customer (KYC) products (Instabridge and Instapass).

What will you be doing?

  • Lead the tactical and strategic product operations including responsibility for compliance and operational requirements, management reporting, process improvement, and other ad hoc operational tasks for Radix products including Instabridge and Instapass
  • Support the Product Head, Services, and wider services team to prioritize operational and product deliverables across the product portfolio effectively.
  • Be responsible for establishing, maintaining, and improving key operational processes across multiple internal teams, including incident management, product release, and testing, scaling customer support and compliance operations; and board reporting processes.
  • Liaise and coordinate with Compliance, Risk, Engineering, and Product teams to ensure that all products and features are compliant and meet future needs
  • Act as the translator between our legal advisors and product team to ensure our products and ways of working are within legal constraints
  • You will have a flexible attitude and be willing to jump into various roles and deliverables depending on the shifting needs of the business and the team

What do you need?

  • A “get sh*t done” attitude and understanding getting something out there and iterating is better than perfect
  • A bias for action and the ability to run with a deliverable or objective and iterate as you go
  • Experience in a fast-paced organization
  • Experience in project delivery and operations for an evolving product or service
  • Experience in financial services or a regulated industry
  • The ability to handle competing priorities and ongoing ambiguity
  • A willingness to do new things and learn on the job
  • Strong communication skills and stakeholder management

Who are we?

At RDX Works, we're a team of like-minded thinkers who have long been convinced that we're living in the earliest stages of a global financial revolution. This revolution is being fuelled by decentralized finance (or DeFi for short), which is enabling an assortment of pioneering developers and entrepreneurs to re-invent almost every financial product that is currently traded and invested in traditional markets, without requiring central authorities or siloed infrastructure. DeFi has captured a great deal of attention and investment in the crypto-aware niche, growing assets under management from $1 billion to over $200 billion in a few years. Impressive as its growth has been, its current market size isn't even a rounding error on the over $400 trillion held in traditional finance. We're focused on what it will take to go from billions to trillions.

RDX went back to first principles to come up with the right technical solution—the first layer-one protocol built specifically for mainstream DeFi—and we have already tested out at over 1 million transactions per second. We're keenly aware that the need for an infinitely scalable platform is only one prerequisite among many for mass adoption, and we're also blazing new ground in the areas of purpose-built developer tools, user experiences, and regulatory integration.

We have forged a path deep into the future of what distributed ledger technology is going to look like and we need you to come and be part of the team that is making that happen right now.

If this job sounds like it was made for you, then please apply directly here or if you don’t have an up-to-date CV to apply with, please contact for more information.

Check out our company benefits here - RDX Works Benefits

Alternatively, if you feel like you don’t match all of the requirements, we would love you to still apply anyway. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates and we wouldn’t want this to prevent us from meeting you; especially as we are big advocates of helping people learn & grow. This is also another reason we do not advertise salaries, we want to keep it as even a playing field as possible!

Here at RDX Works, we believe in being salary agnostic. This means that we pay salaries based on your expertise and what you can add to the business, aligning with London market rates; not based on your location or the economy of your country of residence.